terms and conditions for using Earthlets product and services
Earthlets.com
is provided to you free of charge for your personal use, subject to these Terms
and Conditions. By using Earthlets.com and services you agree to be bound by
these Terms and Conditions.
Earthlets.com is owned and operated by
Uber Shop Limited
1. Delivery
1.
All deliveries placed up to 2:30pm on a business
day are despatched in time to reach you within your selected delivery
timeframe. The delivery charges for the different delivery options are listed
on the delivery pages. The cut-off time for a next day delivery option is
2:30pm.
2.
Before your order is to be dispatched, Earthlets
might contact you to make sure they are despatching to the correct address or
that you are at the delivery address to receive your order.
3.
Earthlets will not be liable for any failed
deliveries due to incorrect contact information whether that be the telephone
number or in the absence of that the email or incorrect delivery address
information.
4.
You are responsible for making suitable
arrangements to receive your delivery and giving us appropriate instructions.
We reserve the right to refuse to accept orders from any customer;
considerations of delivery problems may give rise to such a refusal.
5.
Earthlets is not liable in the event of the return
of a parcel to our premises due to failure from part of the customer/ recipient
to track their consignment.
6.
All customers are provided with accurate and
complete up-to-date tracking details and it is their responsibility to track
their parcel and to ensure delivery.
7.
The courier company informs the customer of a one
hour delivery slot on the morning of the scheduled delivery. The courier
company also informs customers about any problems with delivery. It is
therefore the customers responsibility to arrange for a new delivery and to
ensure they receive their parcel.
8.
Please note that in the event where no action is
taken on part of the intended recipient and the customer does not track the
parcel using the tracking details provided, the parcel will be returned to our
premises at a return cost charged by the courier depending on the original
destination of the parcel.
9.
Should the customer require a re-delivery of the
parcel, they will be responsible for the new delivery charges as relevant to
the destination and urgency of the re-delivery.
10.
If we are unable to deliver the order, or have to
deliver late, for reasons beyond our control, for example adverse weather
conditions, strike actions, vehicle breakdown, traffic congestion or supplier
failure, we cannot accept liability for any inconvenience or loss this causes.
2.
Complaints
If you have any complaints concerning any part of our service then please write
to us at the following address:
Earthlets.com
Unit 10 Monarch Courtyard
Salthouse Road, Brackmills
Northampton
NN4 7BD
All
letters or messages regarding any complaints will be responded to within 1
business day of receipt.
3. Registration
To order from Earthlets.com, you can register with us for an account or
continue as a guest. To continue as a guest you are required to enter an email
address for order notification and delivery purposes. This is referred to as
set up an account or register throughout our website and literature. However,
this is not a credit account, payment will be required upon delivery of
goods.
Please ensure that the details you provide us with are correct and complete and
inform us immediately of any changes to the information that you provided when
registering. You can access and update much of the information you provided us
with in the My Account area of the website..
4.
Password and security
When you register to use Earthlets.com you will be asked to create a password.
If you use the website, you are responsible for maintaining the confidentiality
of your account and password and for restricting access to your computer to
prevent unauthorised access to your account. You agree to accept responsibility
for all activities that occur under your account or password. You should take
all necessary steps to ensure that the password is kept confidential and secure
and should inform us immediately if you have any reason to believe that your
password has become known to anyone else, or if the password is being, or is
likely to be, used in an unauthorised manner. Please ensure that the details
you provide us with are correct and complete and inform us immediately of any
changes to the information that you provided when registering. You can access
and update much of the information you provided us with in the Your Account
area of the website.
If Earthlets.com has reason to believe that there is likely to be a breach of
security or misuse of the Earthlets.com, we may require you to change your
password or we may suspend your account.
5.
Payment
Earthlets.com does not hold any financial information regarding its customers
and works with a third-party payment solution whereby all sensitive payment
details are securely passed over a SSL certificate. You must ensure that
correct and valid card details are provided.
We accept Mastercard, Visa, Solo, American Express, Maestro or Switch symbol.
6.
Product purchases
You may submit orders by using our online ordering facility at any time after
you have created an account. The facility allows you to review your order and
make any corrections before submitting it to us and by submitting the order you
confirm that you have made any such corrections. Your submission of an order
amounts to an offer to enter a contract to buy the products from us; you cannot
then withdraw or cancel your order except as stated below. No order is accepted
from you until we confirm this by electronic communication to you or by
delivering the products. A contract for our sale of products to you arises on
our acceptance of your order. Once you have placed your order you will receive
a confirmation email, however this does not mean that your order has been
accepted or processed. Your order will be accepted once is has been dispatched
unless we are unable to accept your order. Where we accept an order, we do all
that we can to ensure that your order is fulfilled; products are, however,
subject to availability and market conditions and we do not always know if a
product is or will be available at the time of accepting an order. We may not
accept an order if 1)the product ordered is not available in stock, 2)where
your order relates to any product being priced incorrectly which has not been
intended, 3)we cannot get authorisation of payment for your order or 4)the
terms and conditions of the customer are not met. If we are unable to deliver
an item you have ordered, we will inform you of this and we will remove it from
your order so that you are not charged or, if you have paid already, we will
refund you the price. We will, however, bear no liability for unavailability of
products. All products offered by us are subject to occasional change in price.
Ordering a product from us carries with it the obligation to pay for it unless
we receive from you a cancellation of or change to your orders before the deadlines
published on the website. We are also happy to inform you of these deadlines by
telephone if you wish to call us. You remain responsible for ensuring that any
such change or cancellation is not only transmitted by you, but received by us,
in time for the deadline. We reserve the right to deliver and charge in full
for any order unless we have received notice of cancellation before the
published deadline.
7.
Licence for website access
Earthlets.com grants you a limited licence to access and make personal use of
this website, but not to download (other than page caching) or modify it, or
any portion of it, except with express written consent of Earthlets.com. This
licence does not include any resale or commercial use of this website or its
contents; any collection and use of any product listings, descriptions, or
prices; any derivative use of this website or its contents; any downloading or
copying of account information for the benefit of another merchant; or any use
of data mining, robots, or similar data gathering and extraction tools. This
website or any portion of this website may not be reproduced, duplicated,
copied, sold, resold, visited, or otherwise exploited for any commercial
purpose without our express written consent. You may not frame or use framing
techniques to enclose any trademark, logo, or other proprietary information
(including images, text, page layout, or form) of Earthlets.com and its
affiliates without express written consent. You may not use any meta tags or
any other "hidden text" utilising Earthlets.com or its affiliates
names or trademarks without the express written consent of Earthlets.com. Any
unauthorised use terminates the permission or license granted by Earthlets.com.
You are granted a limited, revocable, and non-exclusive right to create a
hyperlink to the Welcome page of Earthlets.com as long as the link does not
portray Earthlets.com, its affiliates, or their products or services in a
false, misleading, derogatory, or otherwise offensive matter. You may not use
any Earthlets.com logo or other proprietary graphic or trademark as part of the
link without our express written consent.
8.
Availability of the website
Although Earthlets.com aims to offer you the best service possible, we make no
promise that our website services will meet your requirements and we cannot
guarantee that the service will be fault free. If a fault occurs in the
service, please report it to us (see below for contact details) and we will
correct the fault as soon as we reasonably can. Your access to Earthlets.com
may be occasionally restricted to allow for repairs, maintenance or the
introduction of new facilities or services. We will restore the service as soon
as we reasonably can. In the event that our website is unavailable, our usual
order and cancellation deadlines apply; please notify us of changes to your
order via email or telephone
9.
Your conduct
You must not use the website in any way that causes, or is likely to cause, the
website or access to it to be interrupted, damaged or impaired in any way. You
understand that you, and not Earthlets.com nor Uber Shop Ltd, are responsible
for all electronic communications and content sent from your computer to us and
you must use the website for lawful purposes only. You must not use the website
for any of the following: for fraudulent purposes, or in connection with a
criminal offence or other unlawful activity to send, use or reuse any material
that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing;
or in breach of copyright, trademark, confidence, privacy or any other right;
or is otherwise injurious to third parties; or objectionable; or which consists
of or contains software viruses, political campaigning, commercial
solicitation, chain letters, mass mailings or any "spam" to cause
annoyance, inconvenience or needless anxiety
10.
Electronic communications
When you visit Earthlets.com or send e-mails to us, you are communicating with
us electronically. We communicate with you by e-mail or by posting notices on
the website. For contractual purposes, you consent to receive communications
from us electronically and you agree that all agreements, notices, disclosures
and other communications that we provide to you electronically satisfy any
legal requirement that such communications be in writing. This condition does
not affect your statutory right
